Prepare And Settle Driver Payouts

Check Payout Eligibility

Open Finance → Payouts using an account with financial access. Tenant Staff and partner users cannot access driver payouts.

• The booking must be completed, have an assigned driver and have a recorded driver fee.
• A booking already included in a pending or paid payout is not available for another batch.
• Each batch uses one currency. MYR and SGD jobs must be settled separately; no conversion is applied.
• Check the driver's email address before marking payment. The automatic receipt can only be sent when an email address is on file.

Select Jobs And Create Payouts

New Payout supports an event-wide selection or a single-driver selection. You choose exactly which eligible jobs to include.

1. Choose A Scope

   Select “New Payout”. Choose an event or category to list work across its drivers, or select a driver to review that driver's jobs. At least one of these is required.

2. Refine The Selection

   Choose “Batch Currency”. Optionally use “Driver (Optional)”, “Pickup From” and “Pickup Through”. Dates use Malaysia time and the final date is included. Historical inactive events remain selectable.

3. Choose The Jobs

   In “Event Bookings — Select Who to Pay” or “Jobs to Include in This Payout”, tick the booking cards you intend to pay. Each card identifies its driver and fee. Use “Select all shown jobs” or “Clear selection” when needed.

4. Review The Batch

   Check Selected Jobs, Selected Total, Drivers Selected and Left for Later. Verify the displayed currency and each recipient before proceeding.

5. Create Pending Records

   Select “Create Selected Payouts”. An event selection is grouped into a separate pending payout for each driver. Unticked jobs remain available for a later payout.

Review And Confirm Payment

Use the Pending tab to find batches awaiting payment. Search by batch reference or driver, then open the payout voucher.

1. Review The Voucher

   Check the driver, currency, total payable, pickup window and “Jobs in this payout”. Confirm these match the payment you intend to make.

2. Save A Reference If Needed

   While the batch is pending, enter “Bank or transfer reference” and select “Save payment reference”. You can also enter a reference during payment confirmation.

3. Confirm The Actual Payment

   After making and checking the payment, select “Mark as Paid”. Review “Payment Reference” in the confirmation form.

4. Attach Supporting Evidence

   If needed, select “Add receipt attachment” and upload a JPG, PNG, WebP or PDF up to 10 MB in “Receipt Attachment”. The attachment is optional.

5. Finish The Confirmation

   Confirm “Mark as Paid”. The batch moves to Paid, its job amounts are locked, and a receipt email is queued when the driver has an email address on file. Check Driver Receipt for the delivery status.

Cancel A Pending Batch

Cancel a pending batch when its job selection is wrong or you need to prepare a different batch.

1. Open The Pending Payout

   Locate the batch under Pending and review its reference, driver and included jobs.

2. Confirm Cancellation

   Select “Cancel Batch” and read the confirmation. The batch and its lines are removed; its bookings unlock and become available for a future payout if they remain eligible.

3. Rebuild When Ready

   Return to New Payout and select the corrected set of jobs.

Check And Resend Driver Receipts

The Driver Receipt status shows whether a payment email is queued, sent, failed or unavailable.

1. Review Receipt Status

   Open a paid payout and check Driver Receipt, the recipient and the latest recorded attempt. Refresh a queued receipt to check its progress.

2. Correct A Missing Address

   If “No Email Address” appears, add the correct email address on the driver profile before attempting to send a receipt.

3. Send Another Copy

   Select “Resend Receipt”, review the displayed recipient and confirm “Send Email”. This creates another recorded email attempt.

Resolve Missing Jobs And Totals

When a job or total is unexpected, check the selection scope before creating another payout.

• No eligible jobs: check completion status, assigned driver, recorded driver fee, currency, event and pickup dates.
• A completed job is missing: check whether it is already in a pending or paid batch. A pending batch must be cancelled before its jobs can be selected elsewhere.
• Jobs appear in another currency: prepare a separate payout in that currency.
• A driver still sees Awaiting Payout: a pending batch is not settled. The driver's amount remains awaiting payment until its payout is marked paid.